Terms and Conditions

TERMS & CONDITIONS

By using our website, you agree to be bound by Quantcasa’s Terms & Conditions, as stated below:

Contract for the Supply of Products and Services

The display of goods on the Quantcasa website amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Quantcasa unless, and until, an email is sent by Quantcasa to you confirming that your order has been accepted and payment has been successfully made.

This confirmation e-mail amounts to an acceptance by Quantcasa of your offer to buy goods or services from Quantcasa and this acceptance is effective regardless of whether or not you receive the e-mail.

Price and availability information is subject to change without notice.

Descriptions, Prices and Product Information

The content displayed on the pages of this website is for your general information and use only and is subject to change without notice. All prices advertised Include VAT.

We have taken great care to ensure that all content displayed on this website is accurate and in particular that all prices quoted are correct at the time of publishing and that all goods have been fairly described. Where inaccuracies, errors or omissions do occur, we reserve the right to correct and update this information at our discretion and without prior notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

If an item is mistakenly under priced, we will not be liable for supplying that item at the stated price, provided we notify you before the item(s) are dispatched. In those circumstances, you will be notified of the correct price so you can decide whether or not you wish to proceed with the order. If not, you will be issued with a full refund in accordance with our refund policy.

Equivalent Wattage Terms And Conditions

All equivalent wattage figures that are stated on product descriptions, specification tables or anywhere else on our website are based on halogen lights unless otherwise stated, and are for guidance purposes only.

Quantcasa Terms And Conditions

The lumen count stated on all product descriptions, specification tables and anywhere else on our website do not account for any blockages of light and subsequent lumens that may be lost as a result of the fitting into which they are placed, or through this any other means.

Processing of Orders

All orders placed on the Quantcasa website are charged for at the time of placing the order. After this time you will not be able to amend your order, but you may cancel if you wish.

Orders will not be dispatched until full payment has been received. We accept no liability for delays resulting from incorrect payment details. We are not obliged to notify a customer if their order is incomplete, but we may do so if correct contact information has been supplied.

Upon placing an order you will receive a confirmation of purchase and an electronic invoice.

Delivery

Under normal circumstances and subject to stock availability, orders placed before 3 pm weekdays (Monday to Friday) are dispatched the same day. Orders received after 3 pm are dispatched the next working day (excluding Saturday, Sunday and Bank Holidays).

Please allow up to a maximum of 30 days for delivery. If delivery is delayed beyond 30 days, please contact us and we will give you the option of a full refund on any payments you have made.

Delivery will be made to the address specified upon completion of the order, unless otherwise agreed. It is important that this address is accurate. We cannot accept any liability for loss, damage or delay resulting from incorrect delivery information (unless caused by our negligence).

For more information about the delivery services we offer, please see our delivery information page.

Quantcasa or any of its affiliated companies are not responsible for any modifications carried out to any products by customers after dispatch, including but not limited to rewiring, dismantling, cutting  or any other alterations, and do not accept liability for any damage caused as a result of cutting, soldering or any other tampering after the product has been dispatched. In this situation, Quantcasa are not obliged to offer a refund or exchange.

Please note, it is the customer’s responsibility to test any Electronics Machine or Hardware by Quantcasa prior to installation. It is also the customer’s responsibility to check that any Electronics Machine or Hardware or accessories are suitable for their installation prior to installing, and that in the event of any incorrect items, Quantcasa should be notified immediately.

Cancellation

Cancellation by the Customer
you have the legal right to cancel an order within 30 days of receipt of your goods (with the exception of any bespoke or special order items). You do not need to give us any reason for cancellation, nor will you have to pay a penalty unless otherwise stated. However, you will need to notify us in writing or by email.

If the item(s) have not been dispatched, we will cancel the order and refund the amount in accordance with our refund policy.

If the item(s) have been dispatched to you, you will need to follow the non-faulty returns procedure outlined in our returns policy.

Cancellation by Us

We reserve the right to cancel an order if:

  1. We have insufficient stock to fulfil your order
  2. We do not deliver to your area
  3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order, we will notify you by email and will re-credit to your account any sum deducted by us from your credit card within 30 days of your order in accordance with Distance Selling Regulations.

Refund Policy

Please see our returns policy for more information on how to return your order.

Returns

Please see our returns policy for more information on how to return your order.

Credit Information

When credit is applied to an account, the credit is only valid for 6 months, starting from the date that the credit memo is issued. After the 6 month period has passed, the credit will no longer be valid if it has not been used.

Limitation of Liability

Except as specifically stated on this site, neither Quantcasa nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site or products supplied. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order place on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Warranty

Unless otherwise stated, all products on this website are subject to a 2 year manufacturers warranty. Any items returned to us under warranty are done so at the buyer’s cost. This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any abuse, misuse, abnormal use or use in violation of any applicable standard, code or instructions for use including without limitation those contained in the latest safety, industry and/or electrical standards for the relevant region(s).

Changes in Terms

Quantcasa reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Quantcasa website.

 

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